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What products do you offer?
ROYA London offers a collection of stylish tote bags, coordinated travel sets and accessories designed to combine everyday practicality with effortless style.
How long does delivery take?
UK orders are typically delivered within 5–7 working days. Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
How much is the delivery charge?
We charge a flat rate of £5 for delivery.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details so you can follow its journey.
What payment methods do you accept?
We accept major credit and debit cards, along with the payment options displayed at checkout. All payments are processed securely.
What is your return policy?
If you’re not completely satisfied with your purchase, you can return eligible items within 30 days of receiving your order. Items must be unused, in their original condition and returned in their original packaging. Please see our Returns Policy for full details.
How can I contact customer support?
You can reach us via email at sales@roya.london., and we’ll be happy to assist you.
Orders
Below are some of our most frequently asked questions about orders, delivery and returns.
How do I make a purchase?
Simply browse our collections, select the item you love and add it to your bag. When you’re ready, head to checkout and follow the steps to enter your delivery and payment details. Once your order is confirmed, you’ll receive a confirmation email from ROYA London.
How do I know if my order is confirmed?
Once your order has been successfully placed, you’ll receive a confirmation email with your order details. If you don’t receive this, please check your junk or spam folder or contact our team for assistance.
Can I change my shipping address after my order is placed?
If you need to change your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to update it before your order is dispatched, but unfortunately we can’t guarantee changes once your order has been processed or shipped.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
At the moment, we only deliver within the UK. We hope to offer international shipping in the future, so keep an eye out for updates.
When will my order be shipped?
Orders are typically processed and dispatched within 1–2 working days. Once your order has been shipped, you’ll receive a confirmation email with your tracking details.
What is your return policy?
We offer a 30-day return policy. Items must be unused and returned in their original condition and packaging. Customers are responsible for return postage for unwanted items. If your item is faulty, damaged or incorrect, please contact us and we’ll be happy to help.
How long will it take until I receive my order?
UK orders are typically delivered within 5–7 working days. Once your order has been dispatched, you’ll receive tracking details by email so you can follow its journey.